Returns & Refunds Policy

At Trendy Items, customer satisfaction is our priority. If you’re not fully satisfied with your purchase, we offer a clear and fair return, refund, and exchange policy. Please review the details below.

📆 Return Window

We accept returns for both defective and non-defective products, including gently used items, within 30 days of delivery.

🔁 Exchanges

Yes, we accept exchanges for all eligible items. You may request an exchange instead of a refund, subject to availability.

📦 Return Methods

Customers can return items using one of the following methods:

• By mailing it to our return address
• Returning in person to our physical store location
• Dropping it off at a designated drop-off location (details will be provided after return request)

Return address:
1 rue du Clair Bocage, La Valette-du-Var, Provence-Alpes-Côte d’Azur, France

🚚 Return Shipping Responsibility

Return shipping costs are the responsibility of the customer unless the item is defective or we sent the wrong product.

A restocking fee of 10% of the product price will be applied to all returned items unless the return is due to a fault on our part.

✅ Return Conditions

• Items must be returned in a clean, saleable condition (used items accepted if not damaged or heavily worn)
• Original packaging is preferred but not required
• Proof of purchase (order number or receipt) must be included
• Items marked as final sale, intimate items, and personalized items are non-returnable unless defective

💸 Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

• If approved, a refund will be issued to your original payment method
• Refunds are processed within 7 business days of receiving the return
• Shipping charges are non-refundable
• The 10% restocking fee will be deducted from your refund unless waived due to product defect or error
• Refund processing times may vary based on your payment provider

📦 Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 3 days of delivery. We will replace the item or issue a full refund, including shipping costs, at no charge to you. Please provide a photo of the item and packaging.

🌍 International Returns

We accept international returns within the 30-day window. Return shipping is the customer’s responsibility unless the product was incorrect or damaged upon delivery.

✉️ Need Assistance?

If you have any questions or need help initiating a return or exchange, please contact our support team:

Email: support@trendy-items.shop
Live Chat: Available during business hours

Effective Date: May 3, 2023
Last Updated: June 30, 2025