I had high expectations for Castelli based on strong recommendations from fellow triathletes and cyclists who praised the brand for its performance and quality. I chose their suit over other brands, trusting in Castelli’s reputation.
Unfortunately, the experience has been deeply disappointing. The delivery date was clearly stated at the time of purchase and was a key reason I placed the order. After I paid, the promised date was changed without notice. As a result, I now don’t have a suit for my race.
I attempted to escalate the issue and expedite the shipment through Amazon, but nothing worked. The suit still hasn’t arrived—and likely won’t in time. This failure to meet a clearly stated delivery commitment is unacceptable and has seriously damaged my trust in the brand.
Unfortunately, the experience has been deeply disappointing. The delivery date was clearly stated at the time of purchase and was a key reason I placed the order. After I paid, the promised date was changed without notice. As a result, I now don’t have a suit for my race.
I attempted to escalate the issue and expedite the shipment through Amazon, but nothing worked. The suit still hasn’t arrived—and likely won’t in time. This failure to meet a clearly stated delivery commitment is unacceptable and has seriously damaged my trust in the brand.